PRIVACY POLICY
Last updated: August 12, 2026
MoroccosRoots respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how personal information may be collected, used, shared, and protected when you visit MoroccosRoots.com, place an order, contact us, or otherwise interact with our store.
1. Who We Are
Website: MoroccosRoots.com
Business: MoroccosRoots
Country of operation: Morocco
Our full legal business details and privacy contact information will be added here once finalized.
2. Information We May Collect
Depending on how you interact with our website, we may collect:
Identity information
Such as:
- Name
- Billing name
- Shipping recipient name
Contact information
Such as:
- Email address
- Telephone number
- Billing address
- Shipping address
Order information
Such as:
- Products purchased
- Order number
- Product preferences
- Customization requests
- Order value
- Shipping method
- Returns and refunds
Payment-related information
Payment information is processed through the payment services offered at checkout.
We may receive transaction-related information such as payment status, payment method, transaction reference, and limited payment details necessary to manage your order.
Communications
We may retain communications you send to us through:
- Contact forms
- Customer support
- Return requests
- Other customer-service channels
Technical information
Depending on the technologies used on our website, information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referral information
- Cookie identifiers
- Website interaction data
3. Why We Use Your Information
We may process information to:
- Process orders
- Receive payments
- Deliver products
- Provide tracking
- Handle returns and refunds
- Communicate about orders
- Provide customer service
- Prevent fraud
- Protect website security
- Comply with legal obligations
- Maintain accounting and transaction records
- Improve website functionality
- Measure website performance
- Send marketing communications where permitted
- Provide personalized advertising where permitted and consented to
4. Legal Bases
Where applicable data-protection law requires a legal basis, information may be processed because:
- It is necessary to fulfil a contract with you
- It is necessary to comply with a legal obligation
- We have a legitimate business interest that does not override your rights
- You have provided consent
Where processing relies on consent, you may generally withdraw that consent, subject to applicable law.
GDPR requires consent, where used as the basis for processing, to be freely given, specific, informed, and unambiguous.
5. Payments
MoroccosRoots accepts payment methods including:
- Visa
- Mastercard
- PayPal
Payment transactions may be handled by external payment providers.
We will update this Privacy Policy with the exact card-payment provider once your final payment system is configured.
6. Shipping Providers
To deliver orders, relevant customer information may be shared with shipping and logistics providers, including:
- DHL
- FedEx
This may include your name, delivery address, telephone number, email address, and information reasonably required for customs clearance and delivery.
7. Service Providers
We may use third-party providers to support functions such as:
- Website hosting
- Ecommerce technology
- Payments
- Delivery
- Security
- Fraud prevention
- Email communications
- Analytics
- Advertising
- Customer service
Providers should receive only information reasonably necessary for the service they perform.
8. Advertising & Analytics
MoroccosRoots may use analytics or advertising technologies.
This section must be updated before activating tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, or similar technologies.
Where consent is legally required, non-essential tracking will not be activated until appropriate consent has been obtained.
9. Marketing Emails
If you subscribe to MoroccosRoots marketing communications, we may use your email address to send news, products, promotions, or other marketing content.
You can unsubscribe using the link provided in marketing emails or by contacting us.
Transactional emails related to an order are not marketing messages and may still be sent where necessary to complete your purchase.
10. Cookies
MoroccosRoots uses or may use cookies and similar technologies.
Some cookies are necessary for website and checkout functionality. Others, such as analytics or advertising cookies, may require your consent depending on applicable law.
Please read our Cookie Policy for further information.
11. International Data Transfers
Because MoroccosRoots serves customers internationally and works with international service providers, personal information may be processed outside your country.
Where applicable law requires safeguards for international transfers, appropriate measures will be used.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, resolving disputes, maintaining required financial records, preventing fraud, and complying with legal obligations.
Different categories of information may have different retention periods.
13. Your Rights
Depending on where you live and the law applicable to you, you may have rights relating to your personal information, including rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Receive certain data in a portable format
- Lodge a complaint with an appropriate authority
These rights may be subject to legal limitations and exceptions.
GDPR provides rights relating to personal data and establishes rules for organizations processing such information.
14. Security
We use reasonable administrative and technical measures intended to protect personal information.
No internet transmission or storage system can be guaranteed to be completely secure.
Never send passwords or full payment-card information to MoroccosRoots through email, social media, or ordinary contact forms.
15. Children’s Privacy
MoroccosRoots is intended for customers capable of entering into online purchase transactions.
We do not knowingly use the website to intentionally collect personal information from children for marketing purposes.
16. Changes
We may update this Privacy Policy as our website, services, providers, or legal requirements change.
The current version will always show its latest revision date.
17. Contact
Privacy requests may be submitted through our Contact Us page.
Privacy email: Support@moroccosroots.com